History

99.998% Uptime

No events for 8 days!

Intermittent Service Oct 9, 2026 4:49 PM–5:04 PM CEST

Core Services / Analytics

No events for 8 days!

Degraded Service Oct 1, 2026 5:28 AM–5:29 AM CEST

Core Services / Analytics

No events for 6 days!

Scheduled Maintenance — Promotions Module September 24, 2026 Sep 24, 2026 8:00 AM–9:30 AM CEST

5 Affected Services:

Loyalty & Engagement / Promotions Points
Loyalty & Engagement / Promotions For Client
Loyalty & Engagement / Promotions Activation/Deactivation
Loyalty & Engagement / Promotions Redeem
Loyalty & Engagement / Promotions for POS

No events for 3 months!

Degraded Service Jun 19, 2026 10:16 AM–10:22 AM CEST

Infrastructure - Zone I / Communication

No events for about 1 month!

Issue with Analytics and related modules May 14, 2026 11:49 AM–3:10 PM CEST

2 Affected Services:

Core Services / Analytics
Automation - Zone A / Audience

Issue with Analytics May 14, 2026 11:08 AM–11:29 AM CEST

Core Services / Analytics

No events for 18 days!

Degraded Service Apr 26, 2026 9:33 AM–9:38 AM CEST

Infrastructure - Zone I / Communication

No events for 1 day!

Platform Incident Affecting Profile Loading and Event Processing Delays Apr 24, 2026 3:17 PM–Apr 25, 2026 1:32 AM CEST

Automation - Zone A / Send Event

Degraded Service Apr 24, 2026 5:02 PM–6:05 PM CEST

Infrastructure - Zone I / Communication

Degraded Service Apr 24, 2026 3:58 PM–5:01 PM CEST

Infrastructure - Zone I / Communication

No events for 14 days!

Planned Change of Public IP Addresses Apr 10, 2026 3:08 PM CEST

Portal / Portal - login

No events for 2 months!

Azure Service Interruption – Virtual Machine Issues Feb 2, 2026 11:17 PM–11:43 PM CET

4 Affected Services:

Infrastructure - Zone I / Primary Tracker lag
Core Services / API
Portal / Portal - availibility
Portal / Portal - login

No events for 8 days!

Degraded Service Jan 25, 2026 3:31 AM–4:07 AM CET

Infrastructure - Zone I / Communication

No events for about 1 month!

Degraded Service Dec 15, 2025 9:07 AM–9:08 AM CET

Core Services / API

Degraded Service Dec 15, 2025 8:38 AM–8:58 AM CET

Core Services / API

No events for 9 days!

Important Notice: Global Cloudflare Outage Dec 5, 2025 10:04 AM–11:27 AM CET

2 Affected Services:

Core Services / API
Portal / Portal - login

No events for 16 days!

Important Notice: Global Cloudflare Outage Nov 18, 2025 1:14 PM–10:02 PM CET

Core Services / API

Degraded Service Nov 18, 2025 2:02 PM–2:31 PM CET

Core Services / Dynamic Content

Degraded Service Nov 18, 2025 1:45 PM–1:49 PM CET

Core Services / Dynamic Content

Degraded Service Nov 18, 2025 1:40 PM–1:44 PM CET

Core Services / Dynamic Content

Degraded Service Nov 18, 2025 1:10 PM–1:12 PM CET

Core Services / Dynamic Content

Degraded Service Nov 18, 2025 12:55 PM–1:07 PM CET

Core Services / Dynamic Content

Degraded Service Nov 18, 2025 12:36 PM–12:39 PM CET

Core Services / Dynamic Content

No events for 15 days!

Issue with Events Processing Nov 2, 2025 1:15 PM–1:49 PM CET

Core Services / API